5
Tracks
Level up
Your CX Strategy
AI-powered experiences and Agentic AI — are emerging as the defining forces behind customer experience transformation. This paradigm shift will center stage at the Customer Experience Live Show Australia 2026, the region’s most prestigious CX leadership gathering, exploring how enterprises are leveraging intelligent systems to not just automate, but craft personalised and exciting experience journeys.
Trailblazers
Nick May
Chief Customer Officer
Beyond Bank
Alex Plummer
General Manager Digital
Virgin Austraila
Nathan Scholz
Chief Communications and Investor Relations Officer
Domino’s Pizza Enterprises
Lisa Hilton
ANZ CIO
Covermoregroup
Inga Latham
Chief Product & Customer Experience Officer
Shippit
Ahmed Riyadh Jamal
Head of Customer Experience & Operations - Oceania
Suntory Oceania
David Hollibone
Head of Customer Operations
Bupa
Tina Morrel
Head of Customer Journeys Experience & Enablement
Westpac
Customer Experience Live Show
Embracing hyper-personalisation as a top management mantra to amplify the value of care and gain wallet share.
Contact Centre Show
Australia's dedicated Contact Centre Show exploring new paradigms - Agent AI, AI, Analytics, Experience Hubs, Customer Experience.
Why Attend
Testimonials from past attendees
Impatient Health
Why I am impressed with this conference is because it's quite forward-thinking in terms of the topics that are covered in the agenda. They're all topics that I’m genuinely finding interesting and useful in my day to day roles. Particularly the topic of AI - we have experts here who have real life experience and are able to share case studies and examples that I have found very useful.
Standard Chartered Bank
I love the vibe here. We've got so many people who come in here with a real spirit of determination to learn more about customer experience, to hear from peers, to hear from others in their industries and people from outside their industries to go idea shopping. It's been a great day
JLL
I think the event was really insightful – Hearing from different leaders, industrial experts and understanding what's really happening in the market. I think the keynote, in particular, was excellent. We really learned a lot of insights on how AI and sales can integrate and really uplift our human experience. Hope to learn more tomorrow as well
Crocs
It's so nice to be around CX leaders, exchanging notes and having conversations with that one common intention of understanding how we can evolve our organisations to become more customer-centric.
AI Experience, Predictive Engagement & Loyalty
Adapting an AI powered, proactive engagement models to orchestrate seamless experiences, reduce costs and increase customer loyalty.
Service Automation & Self-Service Experience
Leveraging AI to enhance self service, build digital and ecommerce capabilities to deliver growth.
Workforce Experience & Engagement
Spotlight on workplace experience and workforce management to deliver exceptional experiences.
Contact Us
Enquire to sponsor, attend, request a brochure, or awards information
